Posts Tagged ‘garages’

Roadside Car Repair Shops – Challenges and Problems

Sunday, April 3rd, 2011

Roadside car workshops, tyre puncture shop and small repair auto shops are very popular. Not only in India, globally people have made garages near the road to attract customers. It is not a new concept. It exists all over.

Gobally governments have problems with these roadside car repair shops. Some are built around residence to make noises for the residents and few are built out of the city on unauthorized land.

In other countries, mechanics have converted their house garages into car workshop. Do-it-yourself is very popular in other countries and people do minor check ups and car servicing using their own garages. Experience car mechanics run their garages commercially. Major issue with roadside workshops is storage of abandoned vehicles. Customers who leave their cars and storing them need bigger space.

In New Jersey, repair shops that store an abundance of abandoned vehicles on their property could start facing fines of up to $1,000 if the Borough Council pushes ahead with an ordinance to limit the storage and outdoor repair of vehicles.

Workshop owners claim that customers left their cars even they have repaired, so they should not be penalized. The problem with many of the cars is that they have been abandoned by customers who refuse to pay, or he’s waiting to collect from insurance companies.

Survival of these auto shops are not easy. Customers who use them are cost conscious and they also look for facilities available with them. Most of them are depended on voice based yellow pages and provide pick and drop facility. When they can’t make customer satisfactory showing them good shops, they have to provide high-end quality services of customer. Sophistication of car technology is another challenge. It is not a joke, but i have seen roadside car workshop in the posh area who attends his meeting sitting in the car because he has no space for sitting and runs his workshop on the road.

Can these roadside be organized? A big question for the after sales service car industry.

Source News:
http://www.NorthJersey.com News

Majority of Car Mechanics Missed at least one potentially dangerous fault (Survey)

Sunday, August 29th, 2010

According to recent survey with 62 garages by UK company “which?” 87 per cent of the garages missed or ignored at least one potentially dangerous fault while 39% charged for a product that wasn’t supplied. As part of its survey, investigators made four deliberate, easily-fixed faults a competent mechanic should spot such as a deflated spare tyre, low brake fluid or a blown bulb. The survey was conducted with garages affiliated to the Bosch Car Service scheme, Motor Codes scheme Good Garage Scheme in UK.

Everybody commented on survey that every garage at some point in a year must be thoroughly tested for quality of work, relevance of work and pricing, but some do not believe all those deliberate faults are serious. The only fault that actually affects the drivability is the low tyre pressure.

All affiliated car workshops carry out audits on all members annually and they must have regular audits.

Mechanics (D Bowall) who worked with some good workshops in UK commented on the report and listed possible reasons for problem with garages in common.

1/ many mechanics don’t have the education or the investment put into training to work on modern cars. The trade has always been a place to put school leavers who under achieved this was ok 20 years ago but not now.

2/ the person ripping you off is most likely to be the nice man who takes your keys than the oily mechanic you’d rather avoid. I’ve met more honest mechanics than I have receptionists.

3/ bonus schemes, they cause staff to rush as does pressure from above, It also stops co-operation between staff to fix faults.

4/ Explain a complex fault to most owners and they’ll stare at you like a dog that’s just been shown a card trick.

Above reasons applicable to all car workshops all over the world as these are common problem everywhere.

In India, servicing industry is un organized and many road side workshops. Corporate like Bosch Car Service, Mahindra First Choice Services are opening franchised based car workshops in India. With advancement of car technologies, there is a need to develop education system or manufacture supported program to train mechanics.

Source: news.sky.com
DailyMail.co.uk