Posts Tagged ‘car servicing’

Car servicing facility for every 25 km across India

Sunday, November 27th, 2011

Affordability and convenience of buying a car in every city has increased demand. A recent estimate says the total number of vehicles in India are 60-70 million and 14% are cars and taxis (wiki).

After-Sales service would become a major criteria while selection of any car for buying. Maruti announce to add 1500 car servicing outlets by 2015 and plans to open car servicing facility for every 25 kms across India.

Maruti has a large network of MASS (maruti authorized service station) apart from servicing outlet at dealerships. Presently Maruti has 2992 maruti service stations in 1,406 cities in India.

In small town, customers need to get their servicing done from nearest major city. Opening service centers everywhere within 25 kms definitely would help customers to enjoy facilities. This approach definitely help increasing Maruti cars sales.

Last year Tata Motors focus on after sales service to increase sales of Nano in small towns. Now for every car manufacturer, building a network of car servicing outlets also is become important while opening sales outlets.

Source:
http://articles.timesofindia.indiatimes.com

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Customer expectations are high for car servicing – JD Power Survey

Tuesday, November 1st, 2011

JD Power study released on Monday, points out that customer expectations are high and they want quick turnaround time for car servicing.

The administrative processing and booking of appointments at car service station are some of factors affects the survey for customer satisfaction. The Customer Satisfaction Index Study is based on evaluation of 6821 car owners. The study was fielded from May to August 2011 and includes customers who purchased their vehicles between May 2009 and August 2010.

J.D. Power and Associates has been conducting customer satisfaction research based on survey responses from consumers worldwide. J.D. Power is translating survey responses from consumers and businesses into studie. Their reports are used to improve businesses worldwide.

The study measures satisfaction among car owners who visited their authorised dealership service centres for maintenance or car repair during the first 12 to 24 months of ownership. The study measures overall satisfaction by examining five factors (listed in order of importance): service quality, vehicle pick up, service advisor, service facility and service initiation. Overall customer satisfaction is measured on a 1,000-point scale, with a higher score indicating higher satisfaction. (India Today)

Maruti Suzuki India has topped again in customer satisfaction with dealer service for a 12th consecutive year, with a score of 879 points. Maruti has a large network of Maruti Authorized Service Station.

According to reports, 94% customers who are highly satisfied from authorized service station say they will definitely revisit their service dealer for post-warranty service, but according to Muti-brand car workshop chains (source HT) 60% car owners change their decision after post-warranty and visit other car workshops. The major reason is high labour cost post warranty.

Source:
http://articles.economictimes.indiatimes.com
http://indiatoday.intoday.in

Go the Extra Mile with your Car

Wednesday, July 27th, 2011

Car manufacturers guide you with car servicing only for a period of 30,000 miles to 100,000 miles depending on the brand and the extent of the warranty period. Most often, the manufacturers might give you a periodical free service a few times. Most problems in cars occur only after this time, since by then various parts of your vehicle might have undergone wear and tear. Therefore, as a car owner, you need to exercise a good amount of care to ensure a long life for the car and its vital parts.

As a car owner, the best thing you need to do is to find a mechanic or service center who will periodically guide you with your car service needs. It will be very convenient if the service center occurs in midway between the regular route you often travel so that you need not make a separate visit to the mechanic at times of need. This will also ensure that you remember to service your car from time to time.

It goes without saying that besides regular maintenance of the vital parts, you should not neglect minor problems which might worsen if not attended ending up with a big bill.

Most cars are designed these days to run up to 500,000 miles. However, most people do not keep their cars for this long. However, if a proper car care is ensured, you can easily reach this mileage without having to change your car for a new one. In car maintenance, you can always remember the quote, “Trifles make perfection, but perfection is not a trifle.”

Little care on a regular basis can help your cars run the extra miles that others have not been able to cover. With a proper care, you have every reason to feel proud about your car and make others feel jealous about the condition of your car. While old cars can shine and run well with proper maintenance, even new cars can turn you down, if not properly attended to.

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About the author:

Vivek is a mechanical engineer and has more than 7 years of experience as a writer. He blogs about various topics; entrepreneurship being one. His interests range from poetry, music to photography and travel. He can be reached at sdkrdk@gmail.com

Why fitness is necessary for your car

Tuesday, July 26th, 2011

When you go for servicing your car the next time, ask the mechanic or the service center in-charge whether they have an appropriate inspection program for your car. Most service centers examine the cars with test investigation drives and give a detailed report enabling the owners to decide on their car maintenance needs.

Normally, the inspection reports comment on the condition of the parts that are crucial for safety and reliability. For instance, the report will tell you whether the suspension parts are worn out, which you would otherwise fail to notice until it was too late.

Regular car maintenance will help you avoid expensive repairs at a later stage, while you can as well prevent accidents due to failing parts during a very important drive on a busy road. Regular maintenance also helps you enjoy a smooth and problem-free drive on a day-to-day basis. You must always bear in mind that it is better to fix a small problem before it is too late, which is less expensive. Service needs if unattended can lead to further damage besides affecting the other parts.

Some of the regular car maintenance activities necessary for you as a car owner include

  • Getting to know the leakage in the air conditioning refrigerant before the leakage can injure the AC compressor. You will appreciate the stand that it is far less expensive to perform a leak check than replacing the compressor. Regular leak check must follow re-charge of the system with Freon.
  • Regular inspection of the radiator and hoses which will avoid major problems like damage due to overheated engine.
  • You need to keep in mind that little things like checking the tires for damages and ensuring proper inflation is a very important task. In fact, during every fuel refilling, you can ensure the regular practice of checking tire inflation.

Following these tips can help you ensure a secure and reliable drive without getting embarrassed or disappointed due to a breakdown during an important drive.

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About the author:

Vivek is a mechanical engineer and has more than 7 years of experience as a writer. He blogs about various topics; entrepreneurship being one. His interests range from poetry, music to photography and travel. He can be reached at sdkrdk@gmail.com

Car Sales Down : Don’t buy new car, get old one serviced at low rates

Thursday, June 2nd, 2011

Hike in fuel prices and increase in interest rates shown slowdown in car sales. Almost all car manufacturers saw demand slowing down despite offering discounts. The rising cost of input materials had also seen companies increase prices of vehicles , which has also hit their affordability.

When you do not buy new car, you probably, would like to make your old car look good. There is a new trend, small companies offer door step services for car interior cleaning and rubbing and polishing.

With increase in inflation, car owners would like to save on car servicing bill. During warranty period, car owners have no choice but need to visit car dealer only. Unlike car OEM dealers, small car workshops charge minimum because of less labour charges.

Finding the right car workshop for your old car is not easy. In India, majority of people believe in road-side mechanics and complained about it when things go wrong whereas some do not want to take chances and pay heavy prices to car dealers. MeriCAR.com is helping car owners to find the right car service center in your neigbourhood. The team recommends based on customer reviews and infrastructure.

So when you are still waiting to buy new car, keep your car look good and serviced.

NEWS:
Car Sales Slow Down on high rates