Recently came in contact with some customers, everybody have similar complaints and negative reviews about Skoda after-sales service. Dealerships are good to sell Skoda but after-sales service is not good. Some still like to buy this because of its quality and security features.
According to Skoda buyer “When I decided to take Skoda Fabia , there was a lot of negative reports of Skoda but now I feel things are changing after the parent company also has come into India, the Volkswagen. I planned to take the risk of taking Skoda keeping in mind its quality and Safety features which I didn’t find in many other cars, the quality is what keeps Skoda apart from rest of the lot.” Says Yeswant ( yeshwanthlive.com)
Skoda is known to be good in luxry interior and popular for its sporty look, it always attracts car owners.
Some believes Skoda is certainly not a car which has low cost of ownership. Though the car is great, there are significant cost attached to it in owning, so they do not mind having costly after-sales service.
Even it is a fine product, but after sales servicing is not good, here are some of the reasons:
1. Lack of trained mechanics at some Skoda dealers workshop.
2. Skoda servicing and spare parts are costlier and not easily available.
3. Lack in standard processes and customers expect quick solutions to their servicing issues.
Skoda is cosly vehicle and car owners find servicing cost very high after warranty and search for another car workshops. Few multibrand workshops can make them satisfy because of skilled mechanics and non-availability of spares.
Search for authorized and multibrand workshops at: http://mericar.com/skoda/
Source: Public Forum.
http://www.team-bhp.com
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