Posts Tagged ‘car repair’

Repair costs hit car owners hard

Monday, July 4th, 2011

Many of us buy a new car because we presume that the chance of something going wrong is less likely, plus for the first three years your car should be covered by the manufacturer’s warranty. After warranty expired, we have no choice but find another car service center to save costs. Manufacturer dealers offer extended warranty but overall labour costs and repairing costs are increasing.

45% motorists retained by dealers even after warranty. They are more quality conscious and ready to pay heavy, but trend is changing now. With increase in petrol prices, car owners could be feeling more strained than ever and would like to save repairing costs.

In India, on an average car owners spend Rs. 10,000 to Rs. 20,000 annually after warranty for servicing and minor running repairs. Major repair costs are very high. In UK, research shows thousands of three and four-year-old cars cost an average £338 to repair after the manufacturer’s warranty has expired.

There is no other agency to cover for car warranty, but UK has company like warranty direct which claims providing better warranty after manufacturer;s warranty expired.

Source:
http://www.telegraph.co.uk

Accidental cars during warranty have no choice

Thursday, May 26th, 2011

The after sales service market is very clearly divided into OEM dealer and Independent car workshops and garages globally. For the first three years, you go to the dealer because you have a warranty. Then you search for other neighborhood car service center, auto repair shop because they are so much cheaper than dealer.

During warranty period, car owners have no choice except asking dealer to help if his car met an accident. Even in case of small running repairs you can not go to small workshop or dealer will consider your car warranty void. This phenomenon is followed all across the world. Auto repair is a skilled based business and mechanics want to run their workshops dealing with all kind of cars. Why they should not do a repair to a new car? The independent repair shops loose their business catering to new cars.

Car manufacturer has established a network of dealers to provide car servicing and repair during warranty period. They train them and believe modern vehicles are very complex machines and the independent repair shops can not provide quality services.

In USA, a survey of 1,000 aftermarket repair shops performed by Opinion Research found that over $5.8 billion in service and parts sales is being lost annually because independent repair shops are unable to readily access the necessary repair information and tools from car manufacturers to properly diagnose and repair vehicles. The survey also found that independent shops turn away 1.8 million consumers each year because they do not have the information and tools to get the job done.

There are many some organization supporting Right to Repair Act in favur of independent car service center in USA, which states that the need for Right to Repair legislation has become a necessity in order to protect the rights of car owners to decide where and how they have their vehicles serviced, whether at a new car dealer or an independent service facility. Right to Repair ensures that the person who bought the car and not the car company, can decide where that vehicle is repaired and maintained.

Next time when you have any problem with your new car, you have no choice other than visting to same OEM dealer (even if you do not like him ;)

Related Sources :
http://righttorepair.org

http://www.themoscowtimes.com

Car workshop charges for unnecessary work (Survey)

Tuesday, April 12th, 2011

Notice your car repair bill next time, there are chances you may be charged for repair work your car may not require. In the recent survey in Canada, only 6 garages out of 19 those were able to detect the simple fault and rest charged for the work which was not required.

The Automobile Protection association, CTV’s W5 and our Consumer Specialist Lea Williams-Doherty put auto repair shops to the test. They did an undercover investigation to see if 19 garages could properly diagnose and repair a simple problem.

The problem should have been easy to detect and cheap to fix. The APA loosened one battery cable on two cars in otherwise perfect condition and took them to randomly selected repair shops.
A secret shopper told the garages that sometimes the cars just wouldn’t start. Of the 19 garages, only six passed the test by finding and tightening that loose cable.

It depends upon mechanics expertise and processes followed at car service centre. In Canada and other countries, you can find associations which monitor and is trying to standardize car repair shops, but there is no such automobile protection association in India. India lacks on trained manpower and scarcity of spares.

Providing reviews of car workshops are the solution to know the best car service centers. MeriCAR Reviews section is developed for the same purpose. It allows customers to review workshops based on certain criteria.

Source Survey:
http://calgary.ctv.ca

Roadside Car Repair Shops – Challenges and Problems

Sunday, April 3rd, 2011

Roadside car workshops, tyre puncture shop and small repair auto shops are very popular. Not only in India, globally people have made garages near the road to attract customers. It is not a new concept. It exists all over.

Gobally governments have problems with these roadside car repair shops. Some are built around residence to make noises for the residents and few are built out of the city on unauthorized land.

In other countries, mechanics have converted their house garages into car workshop. Do-it-yourself is very popular in other countries and people do minor check ups and car servicing using their own garages. Experience car mechanics run their garages commercially. Major issue with roadside workshops is storage of abandoned vehicles. Customers who leave their cars and storing them need bigger space.

In New Jersey, repair shops that store an abundance of abandoned vehicles on their property could start facing fines of up to $1,000 if the Borough Council pushes ahead with an ordinance to limit the storage and outdoor repair of vehicles.

Workshop owners claim that customers left their cars even they have repaired, so they should not be penalized. The problem with many of the cars is that they have been abandoned by customers who refuse to pay, or he’s waiting to collect from insurance companies.

Survival of these auto shops are not easy. Customers who use them are cost conscious and they also look for facilities available with them. Most of them are depended on voice based yellow pages and provide pick and drop facility. When they can’t make customer satisfactory showing them good shops, they have to provide high-end quality services of customer. Sophistication of car technology is another challenge. It is not a joke, but i have seen roadside car workshop in the posh area who attends his meeting sitting in the car because he has no space for sitting and runs his workshop on the road.

Can these roadside be organized? A big question for the after sales service car industry.

Source News:
http://www.NorthJersey.com News

Women friendly car workshop – A New Trend

Thursday, March 31st, 2011

With women playing an increasing role in household earnings and deciding how a family’s money is spent, International automotive companies are changing its service model to reflect the trend.

Women in India now participate in all activities such as education, politics, media, art and culture, service sectors, science and technology, etc. Globally women are rising at the top in the corporate. But it is hardly any car service station run by women workers.

Large car dealers are setting up women friendly service centres. Women are becoming independent in their choices, but few women prefer going to car service station for car checkup. Mostly ladies prefer pick and drop facility.

In India, nobody can imagine having separate facilities for women, but it exists in other countries. In Australia, there is Galmatic Workshop. It runs by women and provides training for do-it-yourself services. Galmatic empowers women to be road savvy and confident behind the wheel and educate women to know how their car works and save $ in costly repairs.

It is very common women are afraid of going to any car workshop which is not organized and found herself cheated. One woman explains her situation like this “whenever I take my vehicle to garage without husband, i found my mechanic always giving higher cost estimation for small repair jobs”

Recently, Victoria Transmission & Auto Care is the first vehicle repair facility on Vancouver Island to adopt standards for making their workshop women friendly. They are trained best to serve female customers and communicate with them more effectively, offer regular information clinics to women on everything from changing tires to engine repair and have women working in the shop. And there are finer details, such as comfortable waiting rooms with beverages and showroom-like restrooms. The owner took serious interest to paint shop in designer colours, equipped with bright, modern lighting and has a decidedly sweet scent from a vase of fresh-cut lilies.

SOURCE:
http://www.timescolonist.com/technology/Repair+shop
+goes+female+friendly+green/4271834/story.html#ixzz1ICRB80e5

http://www.galmatic.com/know-your-car-workshops.aspx