Posts Tagged ‘after sales car market’

Market demand for parts and services set to double over the next 5 years (Auto Serve 2010 Report)

Saturday, November 20th, 2010

CII Report prepared by McKinsey & Company titled: “Opportunities in the Indian Automotive Aftermarket”, released at the CII Auto Serve 2010. The report observes that the Indian automotive aftermarket, which is growing at 11 per cent per annum, is at an inflection point with: the increase in vehicle parts, more complex parts, price sensitive customers, and expansion of global suppliers in terms of sourcing and distribution presence in India. The CII Report said that the market demand for parts and services set to double over the next 5 years.

According to the Report, roughly, 30 per cent of the market comprises spurious parts. Market interviews and analysis indicate that owners of older vehicles often migrate to independent service networks for cheaper and faster service. With OEMs more focussed on vehicles in their warranty period, offering higher levels of service for older cars will be necessary for independent players to attract customers. OEMs and distributors should develop branded generics to capture the cost advantage in this rapidly growing independent market: The Indian market for branded generics is already worth Rs 3,000 crore to Rs 4,000 crore and is set to grow significantly in the next 5 years. Analysis shows that generic brands tend to have much higher margins and are extremely popular among consumers looking for fully functional, yet cheaper alternatives to OE spares, especially in the non-critical product ranges.

OES’s, independent players and distributors should consider partnerships and options for forward integration: Since many key skills and capabilities required for success overlap along the value chain, forward integration offers players the potential to create additional value. While global trends and the complex nature of the Indian market indicate independent distributors are going to remain valuable components of the value chain,

Source: http://www.orissadiary.com/Shownews.asp?id=22484

The Right to Repair Act- Car owners to decide where car is serviced or repaired

Thursday, August 19th, 2010

The car manufacturers sell and service cars through franchised dealers. The car dealers have large infrastructure and they charge heavily. It increases cost of car maintenance. Car owners have no choice during warranty period. Usually car owners prefer get their service done by independent auto repair shop, garage to reduce car maintenance expenses. That is possible once car warranty gets expired.

With advancement of car technologies and complexity of new car systems, there is insufficient information available to independent repair shops. In USA, some car manufactures claim to provide technical information and car manuals with some cost, but still there is a demand of The Right to Repair Act.

Right to Repair Legislation Introduced to US Senate which says:

“The act would require car manufacturers to provide diagnostic and repair information, plus other data, to independent auto repair facilities.

“Consumers should have choices about where to take their cars for repair or maintenance,” says Boxer.

“This legislation is beneficial for smaller, independent auto repair shops that are currently unable to access some information about the cars when that data is held exclusively at the (automobile) dealership”

The need for Right to Repair legislation has become a necessity in order to protect the rights of car owners to decide where and how they have their vehicles serviced, whether at a new car dealer or an independent service facility. Right to Repair ensures that the person who bought the car and not the car company, can decide where that vehicle is repaired and maintained.

The act has not been passed fully in USA yet, but you can see trends globally. You can guess growth of independent auto repair shops in the near future globally.

In India, we can not imagine similar kind of act soon, as car servicing industry is still unorganized and there is no common association which can raise similar demands, but YES, yes…. scenario is changing.

Presently car mechanics change their job frequently, they join independent auto car workshops (or open their own) with a greater role of responsibility and use their experience. Upgrading car mechanics skills is not easy but Indian believed to be smart enough to understand technology (that is not easy though). India needs associations which can train them and raise similar demands of Right to Repair as in another countries. I am looking forward India grow faster >>>>
Source:
RightToRepair.Org
About.com

I simply want my local mechanic to be able to fix my car or it is not a suitable car for me

Saturday, July 31st, 2010

Car repair business has been changing when car technology is becoming high-tech. Car manufacturer supports OEM dealers and train mechanics with disclosure of all car repair information. Independent repair centre and mechanics are not trained enough to get sophisticated car repair without diagnostic tools for vehicles like Honda, Toyota and premium cars.

It has been believed by some (in USA) that car manufacturers are just trying to protect dealerships as they make more of their money from follow-up service than they do selling cars.

In USA, small car service centre invest in costly equipment and training for repair staff. They want to purchase the same equipment that the dealers purchase. The State House could pass a bill that would force car manufacturers to share sophisticated repair information with independent mechanics, not just their dealerships. That would make Massachusetts first in the nation with the so-called Right to Repair Act.

In Europe, officials rules covering the car sector could make it easier for consumers to use independent repair facilities rather than authorised service station garages.

In India, most of the small car repair shops rely on mechanics who have worked with OEM dealer earlier or they are self-trained and have no formal training. Scarcity of knowledgeable car mechanics makes difficult for small business to sustain and many workshops are out of business.

All over the world, majority of car owners interested to get their car servicing to neighborhood workshops or mechanics rather going to OEM dealers. It is truly said “I simply want my local mechanic to be able to fix my car or it is not a suitable car for me”

Source:WBUR.org

Car Servicing in India – Huge Gap in the After Sales Market

Sunday, June 20th, 2010

The car servicing market is unorganized in India. The car servicing market includes authorized service centers of vehicle manufacturers, some organized service centers, and roadside mechanics.

OEM dealers, Authorised service centers ASC (set up by vehicle manufacturers) are popular for providing good infrastructure like customer waiting rooms, clean workshops areas, trained mechanics, proper tools and equipment needed to perform repairs, genuine parts and transparent billing.

On the other side, roadside mechanic use spare parts openly available in the aftermarket that was cheaper compared to genuine spare parts. Mostly spare parts manufacturers that supply to car manufacturers sold the same spare parts in the open aftermarket. It has created competition.

Authorized service station charge heavily because of their infrastructure and labour cost and road side workshops charge less. Customer search for other cheapest workshops when their car warranty gets expired.

Many corporate like Bosch, Mahindra, TVS, Castrol, Mobil1 are opening their authorized service stations in India. Bosch has over 260 Bosch Car Service, Mahindra First Choice Services has 7 multibrand car workshops. Carnation has setup 12 hubs all over India in major cities.

There is transformation from OEM dealers, ASC and road side mechanics to organized authorized service centers. The factors that are driving this transformation are increasing car population, dominance of the unorganized segment and the ever-increasing gap between customer expectation and fulfillment.

Source: Frost.com