Indian automotive aftermarket : USD 5 Billion (McKinsey 2010 Report)

April 1st, 2012

According to McKinsey & Company 2010 report, the automotive aftermarket for parts in India is a large and growing market that spans manufacturers, distributors, retailers, service providers and garages.

The total size of aftermarket sector is currently estimated at USD 5 billion to USD 6 billion with 34% car after-sales market (with additional Rs. 8000 crore to Rs. 12000 crore car servicing). Interestingly, there are only 4 states (Maharashtra, Andhra Pradesh, Delhi and Tamil Nadu) contributes 40% share. The market is expected to grow at a rapid 11% per annum.

CURRENT MARKET: FRAGMENTED

According to report, current market structure is fragmented. The value chain in India remains highly fragmented and there is a significant level of intermediation required for parts to reach end customers. The production of parts is split between original equipment manufacturers (OEM), original equipment suppliers (OES) and generic manufacturers. While OEM’s may rely on their own distribution networks, with parts being sold through directly-owned or franchised dealers, the independent channel has grown in significance in recent times. Original equipment suppliers have the advantage of being able to both directly supply OEMs, as well as go through independent distributors.

REPORT ANALYSIS AND SUGGESTIONS:

The report suggested the player must undertake specific initiatives to ensure margins remain at current levels. According to suggestions, the independent garages and multi-brand dealers must capitalise on India’sageing car-parc. Market interviews and analysis indicate that owners of older vehicles often migrate to independent service networks for cheaper and faster service. The lower cost of servicing at independent garages is influenced by primarily three factors – the ability to source generic parts at a lower cost than OE spares, the ability to reach scale in smaller locations through servicing multiple brand vehicles, and the lower overhead cost structure compared to OEMs. Given that the auto market in India has been growing rapidly for the last few years, both generic manufacturers and independent garages and service providers must position themselves to capitalise on this trend. With OEMs more focussed on vehicles in their warranty period, offering higher levels of service for older cars will be necessary for independent players to attract customers. This means they must build a reputation for reliability by focusing on standardisation and quality, while adequately preparing for increasing complexity in vehicles

Here are some suggestions:

Owners of older cars migrate to independent service networks for cheaper and faster service. As the car-vintage matures in India,independent garages must:

1. Build trust: there is low confidence is quality and reliability.

2. Bring in standardisation to prevent migration to OEM service providers.

3. Prepare for increasing complexity in vehicles with adequate training.

Lastly, the report concludes with some overall structure of the aftermarket and opportunities in India.

The Indian automotive aftermarket is at an inflection point – vehicle parc is increasing, parts are getting more complex, customers are more price sensitive, and global suppliers are expanding their sourcing and distribution presence in India. Scaling up capacity to service the growing demand will be a challenge for Indian companies across the value chain, especially with margins likely to come under pressure. Overall, the industry revenue pools will significantly increase, and players who adapt their business models to the changing scenario, are likely to emerge as winners.

Source Report: Full report can be read at:
http://www.scribd.com/doc/48556401/AutoServ-Opportunities-in-the-Indian-Automotive-Aftermarket-Final

PS: This information is posted on blog for information purpose only with mention of link source.

Multi brand car servicing business in India : Corporate with franchisee model

March 25th, 2012

India is poised to overtake Japan as Asia’s No. 2 vehicle market by 2016 according to new estimates (by WSJ). Car sales in India are projected to rise to 4.88 million vehicles by 2016. Car servicing business is growing faster to meet increasing demands from large car population.

ASIAAUTO

Serving to car owners with all makes would definitely bring more business to car service center than serving to one. According to reports, only one-third of the cars go back to the dealerships post warranty and rest search for other good workshop. There is huge potential in after-market for multi-brand workshops.

Small car workshops serve multi brands. Normal servicing and running repair is possible at any service station but arrangement of genuine parts is not easy for everybody. Car manufacturer recommends genuine spares. Availability of genuine spare parts difficult for multi brand workshops and customers prefer dealer workshop.

Over the years, Indian Auto Spare Parts sector has witnessed a slow yet steady growth. Spares parts of different brands are available in the market. Small workshops use non-branded cheapest parts, some believes they are same genuine parts without labels.

Corporate like Bosch, Mobil1, Castrol, Carnation, Carz are running multi brand authorized workshops. Some are building own multi brand workshops and others are making franchisee all across India. There business model varies, some are supplying tools and other lubricants to these franchisee workshops.

There is estimated over 19000 multi brand workshops in India, and estimated 5000 are worth. All corporate search for these 5000 worth workshops to make them franchisee or try to acquire them.

Maruti has 2992 authorized workshops all across India. Currently Maruti vehicles are more than others, but workshops which are not doing good in business starting servicing to multi brand customers.

More Reading and Source:
India to Overtake Japan in Car Sales

http://www.business-standard.com

http://automobiles.mapsofindia.com

Picture Source: http://si.wsj.net

How to get the right estimate of your auto repair costs? Check out

March 11th, 2012

When you buy new car, hardly you do any effort to know the cost of car servicing. Your car is under warranty, and you car manufacturer ensures that you need not to pay anything extra except for oil and consumable.

Once the warranty gets expired, the cost of servicing become high at the same authorized service station. That is the time you need to compare cost at other service station. About 45% of car owners in India, still visit to same service station and do not worry about costs until somebody refer them other service station or they came to know that they are charged “extra” for what they may not require or any other un-happy expereince.

Charging extra for the work/parts that may not require is very common. Globally, car owners worried about charging extra. For example, you brake pads are still to run for another six months, but mechanics ask you to get it replaced now. You can relate these phenomena with doctors asking you take precaution medicine before it happens. It may be good for you if you forget changing your brake pads or not good for replacing things which is still working.

For car owners, you must have cost estimation. Getting car check up at two service station is good idea, but consume sometime. Labour charges have been standardized by car manufacturer at dealers, but fixing at other workshop is not easy thing. Corporate are coming forward to build authorized service station, but standardizing car servicing prices are still a challenge as labour charges varies.

Here are few guidelines:

1. Visit to nearest car servicing center and ask for cost estimation. All car workshops owners do not mind giving estimate.

2. Call to MeriCAR.com Customer executive center. Ask them to give you two choices of car service station. MeriCAR Helpdesk take your call on conference and introduce you to service stations. You will get some idea while talking to works manager.

3. Check out MeriCAR Review Section, you can have fair ideas from car owner’s feedback where you get fair idea of right car service station. You can also try asking question to automotive experts at Ask The Expert.

We are not saying you will get exact cost estimation, but yes, you can get some fair idea of your car servicing and repair. In rare cases, your estimation gone wrong because your car fault can not be detected until car engine is not dismantle, that you can not help it yourself. You have to rely on car service station.

Pic Source: http://t0.gstatic.com/images

Car Servicing Price varies in Car Workshops & After-market trends

March 6th, 2012

You can not believe if you can find pricing of one car workshop cheaper than other. Forget about dealer prices, there is a huge difference. Globally everywhere, workshop has own price structure for regular service and running repairs. Even car manufacturer like Maruti, Hyundai has somehwhat controlled prices at their authorized Car Service Station, but local independent car workshop still have different range of prices.

Following are reasons why price varies at independent workshops.

1. Labour Costs:
It varies from one workshop to another. Even car workshop owner tries to hire cheap mechanics, but some mehanics are costly depending upon their experience. Other workers are hired at different rates.

2. Infrastructure:
Independent workshops with small area are cheaper when it is owned by owner himself. Other rented one and bigger area would be costly.

3. Spare Parts:
Unbranded spares are bought with huge 70% margin from raw market which manufacturer never recommends for use, but people never know if cheaper spares have been used. Common spares are brake pads, clutch plates etc are easily available with different brands with different rates.

Trends are changing, corporates are building own workshop and also making franchisee. They are trying to standardize pricing to win trust of customers. Bosch has over 500 authorized service stations in India. Carnation, MyTVS and many corporate are coming up with their branded workshops.

Pic Source: solihull-service-centre.co.uk

MeriCAR.com after-sales-service portal launches 24×7 Car Servicing Booking

March 2nd, 2012

(PRESS) Gurgaon: Feb.02.2012.
MeriCAR.com™, the pioneer in online car servicing and repair, launches a 24×7 car servicing booking helpline in New Delhi & NCR. Car owners can call the MeriCAR Helpline Call Center number at 875-0000-555 to book their car for service or repairs at any time during the day or night.

MeriCAR.com™, India’s first web portal on car servicing and repair, launches 24×7 car servicing and repair booking helpline for car owners at any of the MeriCAR partner car service station in New Delhi & NCR. Currently there are over 100 garages that have partnered with MeriCAR to offer their services on their platform.

MeriCAR.com is helping car owners to search neighborhood car service and repair centres on one platform.. The venture is associated with authorized and multi brand car service centres. As an extension of the service, the company has set up 24×7 call center to provide personalized support during non office hours. Currently the company is offering this facility in New Delhi and NCR and will expand into other cities soon.

The team is already providing 24×7 car breakdown facility through PROMPT Car Helpline Service to provide on-road emergency assistance in New Delhi & NCR.

“The launch of our 24/7 call centre is one more step in the direction of offering car owners a reliable and single platform service to ease their service and maintenance worries. Currently we are launching this in the Delhi/NCR region but hope to take it on a national basis before the end of this calendar year.” says Founder, CEO, Rakesh Sidana